54 S-Class
If experiencing this problem… Try this Corrective Action…
The printer does not print
formats sent from the host, but
the Fault Indicator remains off:
• The parser mode may not match the
software (language) being used. Print a
Configuration Label to check the
detected parser mode setting (see
Section 3.4.1) or see Section 5.1 for
more information. See Section 4.3 to
reconfigure the setting.
• The communication parameters between
the printer and host may not match;
reconfigure, see Section 4.3.1.
• The interface connection may be faulty
or the cable may be incorrect or faulty;
check the connections and see Appendix
C for cable requirements.
• The printer may be in ‘hex dump mode’
(see Section 5.1); cycle the printer
power ‘Off’ and ‘On’.
Erratic print (strange characters
instead of ticket formats are
printed):
• The printer may be in ‘hex dump
mode’; see Section 5.1.
• If using the serial interface port, check
the host and printer communications
settings; see Section 3.4.1.
The cutter fails to cut, but the
Fault Indicator remains off:
First verify the cutter has been detected by
printing a Configuration Ticket; see
Section 3.5.1. If the cutter has not been
detected, call for service; otherwise,
verify that the cut function has been
selected in the software program.
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