Dell 2130CN - Vertical Blanks

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Vertical blanks

Ghosting
2b
2. After you replace the fuser, click Chart Print on the Diagnosis tab.
3. Click the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
Is the problem recovered?
The task is complete.
Contact
Dell.

Action
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Yes

No
1
Ensure the light path is not covered.
1. Remove the PHD unit, and keep it in the dark place. See "Replacing the Print Head Device (PHD) Unit".
2. Check the light path, and then remove the shielding.
3. Reinstall the PHD unit. See "Installing the PHD Unit".
4. Launch the Tool Box, and click Chart Print on the Diagnosis tab.
5. Click the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
Is the problem recovered?
The task is complete.
Go to action 2.
2
Replace the PHD unit if you have a spare.
1. Replace the PHD unit. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit".
2. After you replace the PHD unit, click Chart Print on the Diagnosis tab.
3. Click the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
Is the problem recovered?
The task is complete.
Contact Dell.

Action

Yes

No
1
Locate the cause of the problem using the Ghost Configuration Chart.
1. Launch the Tool Box, and click Chart Print on the Diagnosis tab.
2. Click the Ghost Configuration Chart button.
The Ghost Configuration Chart is printed.
Is the type of ghosting identified?
Proceed to the action corresponding to the type
of ghosting.
Positive ghost - 2a
Negative ghost - 2b
Contact Dell.
2a
Replace the PHD unit if you have a spare.
1. Replace the PHD unit. See "Replacing the Print Head Device (PHD) Unit" and
"Installing the PHD Unit".
2. After you replace the PHD unit, click Chart Print on the Diagnosis tab.
3. Click the Ghost Configuration Chart button.
The Ghost Configuration Chart is printed.
Is the problem recovered?
The task is complete.
Contact Dell.
2b
If using non-recommended print media, use the print media recommended for the
printer.
Is the problem recovered?
Go to action 3.
Go to action
2a.
3
Adjust the transfer bias.
1. On the operator panel, select Admin Menu ® Maintenance ® Adjust BTR.
2. Adjust the setting for the type of print media being used.
3. Launch the Tool Box, and click Chart Print on the Diagnosis tab.
4. Click the Ghost Configuration Chart button.
The Ghost Configuration Chart is printed.
The task is complete.
Contact Dell.
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