Dell 2130CN - Exit Jam

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Regi jam
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Exit Jam
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Ensure the fuser is installed correctly.
Action
Yes
No
1
Ensure that the standard 250-sheet tray is properly inserted.
Is the problem recovered?
The task is
complete.
Proceed to the action corresponding to the type of the
print media being used:
l Thick - 2a
l Thin - 2b
l Envelope - 2c
If performing manual duplex printing, go to action 2d.
If using paper other than the above or if not performing
duplex printing, go to action 2e.
2a
Use Thick paper that is 216 gsm or less.
Is the problem recovered?
The task is
complete.
Go to action 3a.
2b
Use Thin paper that is 60 gsm or more.
Is the problem recovered?
The task is
complete.
Go to action 3a.
2c
Ensure that the envelope is properly loaded in the trays as instructed in
"Loading Envelopes" or "Loading an Envelope".
Is the problem recovered?
The task is
complete.
Go to action 3c.
2d
Ensure that the print media is not curled.
Is the problem recovered?
The task is
complete.
Go to action 3a.
2e
Is the print media damp?
Go to action 3d.
Go to action 3a.
3a
Fan the print media.
Is the problem recovered?
The task is
complete.
Go to action 3b.
3b
Wipe the retard roller in the standard 250-sheet tray or optional 250-
sheet feeder with a dry cloth.
Is the problem recovered?
The task is
complete.
Go to action 4b.
3c
If the envelope is deformed, correct it or use another envelope.
Is the problem recovered?
The task is
complete.
Go to action 3a.
3d
Turn over the print media.
Is the problem recovered?
The task is
complete.
Go to action 4a.
4a
Use print media that is not damp.
Is the problem recovered?
The task is
complete.
Go to action 3a.
4b
Replace the PHD unit if you have a spare unit.
Is the problem recovered?
The task is
complete.
Contact Dell.
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Action

Yes

No
1
Ensure that the PHD unit is installed correctly. See "Replacing the Print Head Device (PHD) Unit" and "Installing the
PHD Unit".
Is the problem recovered?
The task is
complete.
Go to action
2.
2
Replace the PHD unit if you have a spare. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD
Unit".
Is the problem recovered?
The task is
complete.
Contact Dell.
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Action

Yes

No
1
Ensure that the fuser is installed correctly. For information on how to install the fuser, see the fuser replacement
guide, Replacing the Fuser.
Is the problem resolved?
The task is
complete.
Go to action
2.
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