● View error messages that indicate if problems were encountered during the test
NOTE: Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of the
computer when the diagnostic tests are performed.
For more information, see SupportAssist Pre-Boot System Performance Check.
Diagnostic LED behavior
Table 21. Diagnostic LED behavior
Blinking pattern
Problem description Suggested resolutionAmber White
1 2 Unrecoverable SPI Flash
Failure
2 1 CPU failure
● Run the Dell Support
Assist/Dell Diagnostics
tool.
● If problem persists,
replace the system board.
2 2 System board failure (included
BIOS corruption or ROM
error)
● Flash latest BIOS version
● If problem persists,
replace the system board.
2 3 No memory/RAM detected
● Confirm that the memory
module is installed
properly.
● If problem persists,
replace the memory
module.
2 4 Memory/RAM failure
● Reset the memory module.
● If problem persists,
replace the memory
module.
2 5 Invalid memory installed
● Reset the memory module.
● If problem persists,
replace the memory
module.
2 6 System board / Chipset
Error / Clock failure / Gate
A20 failure / Super I/O
failure / Keyboard controller
failure
● Flash latest BIOS version
● If problem persists,
replace the system board.
3 1 CMOS battery failure
● Reset the CMOS battery
connection.
● If problem persists,
replace the RTS battery.
3 2 PCI or Video card/chip failure
Replace the system board.
3 3 BIOS Recovery image not
found
● Flash latest BIOS version
● If problem persists,
replace the system board.
3 4 BIOS Recovery image found
but invalid
● Flash latest BIOS version
● If problem persists,
replace the system board.
Troubleshooting 95
To Next Page
Loading...
