Troubleshooting │ 31
Problems Possible solutions
Unable to pair the keyboard
or mouse with the computer
1. Ensure that the battery is fully charged.
2. Turn o the keyboard or mouse, and then turn it on.
3. On your computer, turn the Bluetooth o and on.
4. Restart your computer.
Check if you have the latest Bluetooth driver
installed on your computer.
Go to www.dell.com/support and update the
correct Bluetooth driver. For more information, see
Download and install the Bluetooth Driver.
5. Check for interference that may aect Bluetooth
connectivity. For example, nearby Wi- or USB 3.0
devices.
• Check for any wireless devices that are in close
proximity such as wireless networking devices.
For example, Bluetooth printer, USB 3.0 devices,
and so on.
• Move away from these devices.
6. Ensure that the Bluetooth device is in pairing mode
by pressing the connection-mode button for three
seconds. The Bluetooth channel LED blinks white to
indicate the Bluetooth pairing is initiated.
7. Check if your computer is included in the list
of selected Dell computers compatible with the
keyboard or mouse. For more information, see
Dell.com/support.
Wireless connection is lost 1. Ensure that the battery is fully charged.
2. Turn o the keyboard or mouse, and then turn it on.
3. On your computer, turn the Bluetooth o and on.
4. Restart your computer.
5. Check if you have the latest Bluetooth driver
installed on your computer.
Go to www.dell.com/support and update the
correct Bluetooth driver. For more information,
see Download and install the Bluetooth Driver.
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