DEXIS NOMAD Pro 2 - Troubleshooting Common Issues

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6.2 Troubleshooting
If you encounter results and/or errors in the operation of the NOMAD Pro 2 that are not
explained in the previous sections, check the following table on user troubleshooting to
determine the need for authorised service. If you have additional questions or require help,
contact the manufacturer: NOMADsupport@.com
Device Symptom Potential Problem Corrective Action
6.2.1 Handset does
not begin to charge (no
flashing green bars).
If the green power circle is
illuminated, the handset
may be in over-discharge
sleep mode and require a
wakeup procedure.
Leave the handset on the charger, unplug
the power cord from the rear of the charging
cradle, wait 5 seconds, and re-connect. All
Charger LEDs should flash several times
and finish with a single flashing green bar.
Repeat this process up to 3 times for heavily
discharged handsets. The handset may take
up to 5 hours to fully charge.
If the green power circle is
illuminated and the above
wakeup procedure does
not help, an older charger
may be incompatible with
the newer KaVo or DEXIS
Handset.
DEXIS NOMAD Handsets and DEXIS NOMAD
Charging Cradles are compatible with both
DEXIS and KaVo branded Charging Cradles,
Handsets and AC/DC Adapters.
If this condition persists, authorized service is
required. See Section 7.0 Maintenance and
Repair.
6.2.2 Device does not
turn on.
If pressing Power multiple
times does not cause the
display to illuminate, the
attached handset may be
the cause.
Ensure handset is securely attached.
Remove handset, and check charge status
by looking at the top red window adjacent
to the unit label then pulling and holding
the trigger. If there is no red flash, follow
the steps for Handset wakeup in 6.2.1. If
2 or fewer flashes are seen, recharge the
handset.
Re-try with the 2nd handset.
If this condition persists, authorized service is
required. See Section 7.0 Maintenance and
Repair.
6.2.3 Incomplete
Exposure alarm
displayed on-screen.
Incomplete exposure:
the depressed trigger
is released before the
timed exposure is able to
complete.
Clear this message by pressing and releasing
the trigger or by pressing any button on
the user interface panel. Be sure to depress
the trigger for the full duration of the timed
exposure.