SmartSource Elite Series - Installation & Operations Guide
May 2019 8227 4907-005 Page 16 of 37
Document / card preparation
The SmartSource Elite is optimized to work with the majority of normal financial documents. However, the
unit will function acceptably with a wide range of paper weights and thicknesses, from thicker tab-cards to
thin multipart form stock, as well as specialty items like ATM envelopes.
If you process such documents, you may notice minor degradations in performance, such as reduced
output pocket capacity, degraded stop rate, or increased noise while running.
1. For trouble-free operation, documents and cards should be clean, dry and free of attached objects
such as staples, paper clips, sticky tape or rubber bands.
2. Smooth out creases, folds and dog-eared corners.
a. Creased and folded documents may cause shadows or other defects in document
images.
b. Dog-eared corners may cause the machine to stop because it appears that part of the
document is missing. This is not an error, but a deliberate feature to prevent the
processing of incomplete documents.
3. Torn documents should be removed, or placed in a carrier envelope for proper processing
a. A torn document may be further damaged if it is processed again.
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