SmartSource Elite Series - Installation & Operations Guide
May 2019 8227 4907-005 Page 31 of 37
Poor stacking in pocket
Poor stacking of documents in the output pocket is usually caused by
➢ Poor document quality – documents with tears, creases, folds or dog-ears.
➢ Foreign objects attached to the documents – tape, staples, adhesives, etc.
➢ Documents which are stapled or taped together
➢ Foreign objects in the track – staples, paper clips, rubber bands etc.
➢ Too many documents accumulated in the pocket
➢ Document limit set too short for documents being fed
Poor quality images
Poor-quality images are usually caused by
➢ Poor document quality – documents with tears, creases, folds or dog-ears.
➢ Foreign objects attached to the documents – tape, staples, adhesives, etc.
➢ Dirt build-up on image cameras – see Cleaning the image cameras, above
Poor quality endorsement (Professional Elite, Expert Elite and Ultraviolet Elite only)
Poor-quality endorsement is usually caused by
➢ An empty endorser cartridge
➢ Buildup of dirt or debris on the endorser cartridge – see Cleaning the endorser cartridge, above.
➢ Light print or poor contrast may also be caused by print quality settings contained in your
application. If problems persist, consult with your application provider.
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