Digittrade HS256 S3 User Manual

English
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12. Troubleshooting
If any problems occure with your DIGITTRADE High Security HS256 S3 HDD/SSD please
read the following checklist to find a solution. If further technical support is required,
please feel free to contact our support team.
Problem Symptom Solution
The number pad is
inactive
keypad light is turned off Ensure that the USB
connector is firmly con-
nected to your comput-
er’s USB port.
“ERROR” LED lights up Ensure that a valid card
is inserted and that the
card orientation is cor-
rect by inserting the card
with the contacts facing
down.
Authentication fails
“ERROR” LED lights up An incorrect PIN was
entered. Press the “ESC”
button to restart PIN
entry (max. 8 trials).
The drive cannot be
identified
no icon for the device is
shown on the computer
Ensure that the HS256
S3 is not connected to
a bus-powered USB
hub or a USB extension
cable. Please use the
delivered USB cable.
missing partition or
file system cannot be
detected
Please refer to Chapter
6 “Partitioning / Format-
ting”, p. 41 et seqq.

Digittrade HS256 S3 Specifications

General

Brand	Digittrade
Model	HS256 S3
Category	Storage
Language	English