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Problem Symptom Solution
The drive cannot be
identified
the wrong USB-cable is
used
Please use the delivered
USB cable and connect
it to your computer.
The drive is perfor-
maing very slowly
connection using USB Please ensure your
HS256 S3 is connected
to a USB interface.
the wrong USB-cable is
used
Please use the delivered
USB cable and connect
it to your computer.
wrong connection to the
computer
Ensure the USB cable
is connected to your
computer.
the HS256 S3 is plugged
in an USB hub
Connect the HS256 S3
directly to your com-
puter.
other USB devices are
connected to the same
port
Disconnect any other
USB devices and see if
performance improves.
13. Data security and disclaimer
We recommend to frequently backup your data saved on the DIGITTRADE High Security
HS256 S3 on another storage device. This will protect you from a total data loss. The
DIGITTRADE GmbH is not liable for any data loss and/or resulting costs and damages
and does not bear the responsibility of data privacy of the stored data.