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Residential Customer Agreement
Mobile Fee $20.00 You would like the ability to order pay-per-view
Services at any time without a phone line
connected to your receiver. Charged annually.
Pay-Per-View
Automated Fee
$1.50 You use our automated telephone system to order
DISH Network pay-per-view Services.
Pay-Per-View Live
Operator Fee
$5.00 You call one of our customer service centers to
order DISH Network pay-per-view Services.
Restart Fee $25.00 We disconnect your Services for any reason and
you wish to restart such Services (unless you are
receiving Services pursuant to a Pre-Pay
Promotion).
$5.00 If you are a Pre-Pay Promotion customer, we
disconnect your Services for any reason, and you
wish to restart such Services.
Returned Payment Fee $10.00 You make an EFT or check payment to DISH
Network and it is subsequently returned.
Shipping and Handling
Fee
$14.95 DISH Network delivers hardware to you via regular
delivery. (An additional $10 Extended Delivery Fee
applies to Alaska, Hawaii, Puerto Rico, or the U.S.
Virgin Islands.)
$5.95 DISH Network delivers a remote control to you via
regular delivery. (An additional $10 Extended
Delivery Fee applies to Alaska, Hawaii, Puerto
Rico, or the U.S. Virgin Islands.)
$8.95 DISH Network delivers an accessory to you via
regular delivery. (An additional $7 Extended
Delivery Fee applies to Alaska, Hawaii, Puerto
Rico, or the U.S. Virgin Islands.)
$24.95 DISH Network delivers an item to you via overnight
delivery (not available in Alaska, Hawaii, Puerto
Rico, or the U.S. Virgin Islands).
Smart Card
Replacement Fee
$50.00 We replace your Smart Card because it was lost,
damaged, defective or stolen, as long as there is no
evidence of unauthorized tampering or
modification.
Statement Request Fee $2.00 You request a copy of a previous billing statement.
Transaction Fee $5.00 You change your programming selection (but not
regarding adult programming).
$10.00 Changes to your programming selection include
adult programming.
Transactional Fees
Type of Fee Amount Description of When Fee Applies
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