Dish Network Wally - Quick Fixes for the Most Common Issues; Troubleshooting Tools; Resetting Your Wally; Checking Your System Status

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Wally User Guide
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Troubleshooting
Quick Fixes for the Most Common Issues
• Resetting your Wally can resolve minor issues. See Resetting Your Wally below.
• Make sure that your TV is tuned to the correct input or channel.
• Carefully clear anything that might be blocking the satellite dish’s view of the sky, such as snow or tree
branches. To ensure a strong signal, make sure that you don’t move the dish at all.
• Make sure that your remote control has fresh batteries. If you see a low-battery warning on your TV screen, it’s
time to change the batteries.
• Make sure that your Wally is connected to broadband Internet. See the Connecting to Broadband Internet
procedure for more information.
Troubleshooting Tools
Your Wally includes troubleshooting tools that you can use to resolve many common problems. Your Wally and
remote control have troubleshooting tools that a DISH Customer Service representative may ask you to use if you
run into issues while using your equipment. Even though these tools are quite helpful, it’s recommended that you
use them only when directed to on the phone by a DISH Customer Service representative.
Resetting Your Wally
On the front of your Wally, press and hold the POWER button (HOLD FOR RESET) until the receiver resets. The
Wally will take a few minutes to reset, then display the “Acquiring Satellite Signal” message, download the program
guide, and return to DISH programming.
Checking Your System Status
Follow this procedure to check the status of your Wally, the satellite signal, and your Internet connection:
1 Double-press on the remote to display the Menu screen.
2 Select Settings, then Diagnostics.
3 On the Diagnostics screen that displays, select Status from the list on the left.
4 On the right, select Check Status.
5 On the popup that displays, select Yes.
6 Use the results of the status check to diagnose any issues your Wally may have.
7 If you want to send the status to DISH, select Send Status, then:
a On the Send Status screen that displays, select Test Connections.
b Select Test Signal.
c Select Send Data.
d Write down the conrmation code that displays in the lower-right corner.