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Wally User Guide
10
Troubleshooting
Remote Control
What’s Happening Possible Reason(s) What To Do
You can’t nd the
remote.
(various reasons) • Press the LOCATE REMOTE button on the
front of your Wally. If the remote is within
range of your Wally and the batteries aren’t
dead, the remote will emit a series of tones to
help you nd it.
• If the remote control is permanently lost or too
damaged to use, you can order a replacement
by visiting mydish.com, logging in to your
account, and selecting the appropriate option.
When you press a
button on the remote,
your Wally doesn’t do
what you expect it to.
• The remote may be missing
batteries, the batteries may be
incorrectly placed in the remote,
or the batteries may be weak or
dead.
• The remote may be in the wrong
mode.
• If the batteries are missing or dead, insert
fresh AA batteries. If the remote has fresh
batteries, make sure that they’re inserted in
the correct orientation.
• On the left side of the remote, press the mode
button for the device that you want to control.
Your remote doesn’t
work well from far away.
You may be experiencing UHF
interference from objects near your
Wally.
Place your Wally higher than the other
equipment in your entertainment center.
When you press the
remote’s POWER
button to turn your Wally
on, the Wally’s power
light doesn’t light up.
• The remote may be in the wrong
mode.
• Other lights in the room are too
bright.
• The remote isn’t operating
properly, or the batteries are weak
or dead.
• The Wally’s power cord isn’t
plugged in, or there may be a
problem with the power at that
location.
• On the left side of the remote, press the mode
button for the device that you want to control.
• Try other remote control buttons to see if your
Wally responds.
• Replace the remote batteries with fresh ones.
• Check that the Wally’s power cord isn’t
damaged, and that the plug is inserted
correctly into the outlet.
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