Dish Network Wally - Watching a Program

67
Wally User Guide
10
Troubleshooting
Watching a Program
What’s Happening Possible Reason(s) What To Do
The TV Activity screen
displays when you turn
on your TV.
All tuners are currently in use. From this screen, you can choose to join the live
TV program, play back a DVR recording, watch
Netix, or view a pay-per-view program or event.
The Wally’s power light
is on, but your TV’s
image is black, blue,
or snowy.
• Your TV may be connected to the
wrong input.
• Your TV may not be working
properly.
• If your TV and the Wally are
working properly, there may be
interference with the satellite
signal.
• Verify that your TV is set to the correct input or
channel for your setup.
• Make sure that your TV is plugged in to a
working electrical outlet.
• Make sure that your TV is turned on.
• Make sure that your TV is connected properly
to the Wally.
• Make sure that your TV’s text mode and
closed captioning features are turned off.
• Make sure that your TV’s brightness and
contrast are adjusted correctly.
Your TV’s image has
pixels (small squares),
is freezing, or has
intermittent black
screens.
Your Wally may be experiencing
signal loss due to something
blocking your dish’s view of the
sky, the dish being misaligned, or
weather.
• Make sure that the satellite dish has a clear
line of sight to the satellite.
• Check whether branches or leaves have
grown into the line of sight.
• Make sure that the satellite dish is aimed at
the satellite. Check the strength of the signal
using the Diagnostics screen, as described in
the Running Check Switch procedure.
• Contact a DISH technician to re-aim the dish
and obtain the strongest-possible signal.
• Note the local weather conditions. Heavy rain,
snow, or cloud cover may be interfering with
transmission of the satellite signal. Carefully
remove any snow or other debris that may
have collected on the satellite dish, making
sure not to move the dish at all.
The Wally’s power
light is on, and there
is a picture on your TV
screen, but the picture:
• has sparkles or is
grainy;
• has a herringbone
pattern;
• lacks color or vertical
hold;
• wobbles;
• looks washed out or
fuzzy.
• Make sure that your TV is properly
connected to your Wally.
• Your TV may not be working
properly. There may be
interference from other nearby
electrical devices, such as radio
towers, cellular telephones,
computers, microwave ovens,
radios, stereos, or TVs.
• Check other nearby electrical devices as
possible sources of interference.
• Check that all required coaxial cables are in
place.
• Check for moisture or water leaking into all
connections. Dry them out if needed, then seal
them with coaxial cable sealant.
• Check the length of cable between your dish
and the Wally. If it’s greater than 200 feet,
contact a DISH technician for assistance.
• Make sure that the system is properly
grounded. Contact a DISH technician for
assistance.