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Wally User Guide
10
Troubleshooting
What’s Happening Possible Reason(s) What To Do
You set up a recording
for a program that is
repeated (such as a
regularly scheduled
program), but the event
timer doesn’t operate
for a showing of the
program.
• You may have set up an event
timer with an incorrect frequency.
• You may have set up a duplicate
event timer.
• The event timer may not be
current.
Remember that selecting the Record This
option operates just once. The Record All option
will record all episodes of that program, and the
Record New option will record only new
episodes that haven’t previously aired.
You set up an event
timer, but the timer
doesn’t operate at all.
• You may have multiple event
timers set up for the same time,
and the timer you set is at a lower
priority than others.
• You may have selected
Record New and the event timer
you set was for an episode that’s
not new.
• Check the event timer priorities and timer
frequency on the Timers tab of the DVR
screen.
You stop the operation
of an event timer for one
showing of a program
that’s repeated (such as
a regularly scheduled
program), but the timer
operates for the next
showing.
Stopping the event timer applies
only to the current showing of the
program.
To stop all operations of a repeated event timer,
you must delete the timer.
Note: Your Wally deletes a Once timer when the
program is done recording.
You set an event
timer that misses the
beginning or the end of
a program.
The program may have started a
little earlier than scheduled, or it may
have run over its scheduled ending
time.
• Change the start and end times for your
program. You can adjust the times for
individual programs on the Timers tab of the
DVR screen. To change the default start and
end times for all recordings, see the
Changing DVR Timer Defaults procedure.
• Use a manual event timer to start any event
timer at the times you set yourself, except for a
pay-per-view event.