Dish Network Wally - Parental Locks; Purchasing a Pay-Per-View Program; Recording and Event Timers

64
Wally User Guide
10
Troubleshooting
Parental Locks
What’s Happening Possible Reason What To Do
You set a parental lock,
but the lock doesn’t take
effect.
You may not have locked your Wally
with a passcode.
You must lock your Wally to apply any lock that
you have set. See the Tips procedure for more
information.
You forgot the
passcode, so you’re
unable to unlock your
Wally.
You may not have written down the
passcode.
Call the Customer Service Center at 1-800-333-
DISH (3474).You must be able to verify your
account information with the customer service
representative.
Purchasing a Pay-Per-View Program
What’s Happening Possible Reason What To Do
Someone orders a
pay-per-view program
without your permission.
You may have been away from your
Wally while someone else used it.
Lock the purchase of pay-per-view programs.
Remember that you are responsible for all
pay-per-view purchases, whether or not you
authorize such purchases. If you lock pay-per-
view purchases, anyone who wants to order a
pay-per-view program must enter the passcode.
You are unable to
cancel a pay-per-view
program.
You ordered a pay-per-view
program, then decided not to watch
it.
You cannot cancel an order for a pay-per-view
program, whether it was just ordered or ordered
earlier. You will be billed regardless.
Recording and Event Timers
What’s Happening Possible Reason(s) What To Do
You try to create or edit
the event timer for a
program, but a message
says that the program is
locked.
You have not entered the passcode
for the locked program.
To create or edit an event timer for the program,
rst enter the passcode.
You try to set up
a recording, but a
message says that the
program is a pay-per-
view event.
You have not yet ordered the
pay-per-view event.
To record the pay-per-view event, rst order it.
You try to set up a
recording, but you get
an error message with
the option to delete an
event timer that was set
up earlier.
You already have set up the
maximum number of event timers.
To create a new event timer, delete one of the
timers that you set up earlier.