Dish Network Wally - Guide and Mini Guide; Hearing a Program

63
Wally User Guide
10
Troubleshooting
Guide and Mini Guide
What’s Happening Possible Reason(s) What To Do
You try to display future
programs in the Guide
or Mini Guide, but you
can’t.
The Guide and Mini Guide can
display the scheduled programming
for up to nine days if an external
hard drive is connected and
your Wally can receive satellite
programming from the either the
119°W or 72.7° orbital location.
Try displaying the Guide again later. By that
time, it may show programs for the time and
date that you want.
You try to display
programs that have
ended in the Guide or
Mini Guide, but you
can’t.
The Guide and Mini Guide can
display only programs that have not
yet ended. These features cannot
display a time earlier in the day.
Contact the program providers (i.e., the channel
or network afliate that broadcast the program)
for details on past programs.
When you’re using the
Guide or Mini Guide,
some channels are
missing.
• You may have applied a channel
list other than All Channels.
• You may have set up your
program guide so that when your
Wally is locked, the program guide
hides adult channels.
• While using the Guide, you can change the
applied channel list by pressing OPTIONS on
the remote.
• Unlock your Wally for the Guide to display
adult channels. See the Parental Controls
chapter for more information.
Hearing a Program
What’s Happening Possible Reason(s) What To Do
The Wally’s power light
is on and there’s a good
picture on your TV,
but you don’t hear any
sound.
• You may have muted the sound
or set the volume so low that you
can’t hear it.
• Audio cables may not be properly
connected.
• Your audio device can’t decode
Dolby
®
Digital or PCM audio.
• Check the volume level on your TV or audio
device. Unmute or turn up the volume, as
required.
• Check the audio connectors and cables from
your Wally to your TV or the sound system.
• Check your TV speakers or the sound system.
• Use the analog RCA connections instead (red
and white cables).
You hear a foreign
language while
watching a program.
You may have set up your Wally to
select an alternate audio language.
The program may be in a foreign
language.
Select a desired alternate audio language by
double-pressing
on the remote and selecting
Settings, then Secondary Audio.
Menus
What’s Happening Possible Reason What To Do
You were on a menu,
and it suddenly closed.
You may not have touched the
remote control or front panel buttons
for a few minutes.
Your Wally has a timeout function that closes
any menu after a few minutes of inactivity. This
inaction will discard any changes you’ve made,
but otherwise does no harm. Start over.