Dish Network Wally - Changing Channels

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Wally User Guide
10
Troubleshooting
Message Number(s) Possible Reason(s) What To Do
074 You get three chances to enter
the correct passcode. If you fail to
do so, the process times out and
won’t allow you to try again for ve
minutes.
Wait ve minutes and then try entering the
correct passcode again.
Note: The timeout feature is designed to prevent
someone from trying passcode after passcode
until they happen to guess the right one and
gain unauthorized access to your Wally.
Changing Channels
What’s Happening Possible Reasons What To Do
The channel number
you enter turns to a
different channel.
• You may have entered an
incorrect channel number, or the
channel number you entered
may be invalid. If so, the channel
displayed is the closest possible to
the channel you entered.
• If a channel list or favorites list
is applied, your Wally will skip
channels that aren’t on the
active list.
• Carefully re-enter the channel number.
• Reset your Wally by pressing and holding the
POWER button on the front panel.
• Press GUIDE on the remote and apply a
different favorites list.
When changing
channels using the
Guide, Mini Guide, or a
channel or favorites list,
some of your channels
aren’t listed.
• If you entered the number for a
channel that’s not included in your
DISH package, your Wally will
change to the channel and display
a message indicating that it’s not
part of your subscription.
• If a channel list or favorites list
is applied, your Wally will skip
channels that aren’t on the
active list.
• If you’ve set up your Wally to hide
adult and/or locked channels,
these channels aren’t displayed
in the Guide, Mini Guide, or a
channel or favorites list.
• If you want to add a channel to your DISH
package, visit mydish.com/myaccount or
contact the DISH Customer Service Center at
1-800-333-DISH (3474).
• Press GUIDE on the remote, then press
OPTIONS and select All Channels.
• Change the Hide Adult Programs or
Locked Channels setting to include these
channels in the Guide and other channel lists.
Favorites Lists
What’s Happening Possible Reason What To Do
A favorites list doesn’t
show channels that you
know you’ve added to it.
If you’ve set your Wally to hide or
lock adult channels, they won’t
display in the Guide or other channel
lists.
If you don’t want these channels excluded from
the Guide, Mini Guide, or favorites lists, change
the parental controls on your Wally. See the
Parental Controls chapter for more information.