Dish Network Wally - Page 61

61
Wally User Guide
10
Troubleshooting
Message Number(s) Possible Reason(s) What To Do
• 013
• 014
You may have tried to tune to a
program on a channel that you don’t
subscribe to.
• Before you can tune to a program, the
associated channel must be part of your DISH
package. Call DISH Customer Service Center
at 1-800-333-DISH (3474) to add the channel
to your subscription, or if you believe this
message was displayed in error.
• If you already subscribe to the channel and
you see these messages, rst try resetting
your Wally by pressing and holding the
POWER button on the front panel.
015 • You may have just plugged in your
Wally and it’s in the process of
acquiring the satellite signal.
• Your Wally may have temporarily
lost the signal.
• Wait a few minutes to see if the message goes
away. Make sure that all required cables are
in place, and check that all cable connections
are tight and dry—especially outdoor cables.
• Make sure that the satellite dish has a clear
line of sight to the satellite. Check whether
branches or leaves have grown into the line of
sight.
• Check that the Signal Strength bar on the
Diagnostics screen is green and displays
“Locked,” as described in the Running Check
Switch procedure. If not, contact your DISH
installer to re-aim the satellite dish.
028 Your Wally may need to update its
software before you can order
pay-per-view programs.
Turn your Wally off to allow it to download new
software via the satellite signal. The download
may take several minutes; do not disturb or
unplug your Wally during this time. When the
download is done, you will be able to order
pay-per-view programs.
059 You may have tried to close an
installation menu without having run
the Check Switch test.
If your setup includes a multi-dish switch, you
must contact DISH Customer Service at
1-800-333-DISH (3474) for help and guidance
during the Running Check Switch procedure.
060 The satellite dish may be aimed at
one satellite, but a different satellite
is selected on the Diagnostics
screen.
• Make sure that you have selected the option
for the right satellite on the Diagnostics
screen, as described in the
Running Check Switch procedure.
• Make sure that the cable(s) for the satellite
you’ve selected is connected to the LNBF that
receives signals from that satellite. In the Dish
section of the Diagnostics screen, choose a
different satellite until the issue is resolved.
061 Your Wally is currently downloading
software.
It’s very important for your Wally to get the latest
software to function properly. The download may
take several minutes. Do not disturb or unplug
your Wally during this time.