Dish Network Wally - Page 60

60
Wally User Guide
10
Troubleshooting
Message Number(s) Possible Reason(s) What To Do
• 003
• 004
The wrong type or quality of coaxial
cable may be used in the system,
or the cable length may be too long.
There may also be a problem with
the multi-dish switch.
• Make sure that the system uses RG-6 coaxial
cable; if it doesn’t, contact a DISH technician
for assistance.
• Check the dish-to-receiver cable length. If
your system is DISH Pro or newer, it can be
as long as 200 feet. If it’s an older legacy
system, it should not be more than 100 feet.
• Check the coaxial cables and their
connections to and from the multi-dish switch.
Make sure that all required cables are in
place, and check that all cable connections
are tight and dry—especially outdoor cables.
If this doesn’t work, contact DISH Customer
Service at 1-800-333-DISH (3474) for help
and, when directed, to perform
Running Check Switch.
• 005
• 022
• Your Wally may not have received
authorization for programming yet.
• The satellite dish may have moved
so that it’s no longer picking up the
satellite signal.
• The cable connections may have
loosened or have moisture inside.
There may be an interruption of
the satellite signal.
• If you have just authorized your Wally (added
it to your account), wait a few minutes to see
if the message disappears. If you haven’t
authorized your Wally, call DISH Customer
Service Center at 1-800-333-DISH (3474).
• Make sure that all required cables are in
place, and check that all cable connections
are tight and dry—especially outdoor cables.
• Make sure that the satellite dish has a clear
line of sight to the satellite. Check whether
branches or leaves have grown into the line of
sight.
• Check that the Signal Strength bar on the
Diagnostics screen is green and displays
“Locked,” as described in the Running Check
Switch procedure. If not, contact a DISH
technician to re-aim the satellite dish and
obtain the strongest-possible signal.
• 006
• 018
• 078
• 079
• 080
Your Wally may not be connected
to an active broadband Internet
service.
• You must connect your Wally to a home
network with broadband Internet access.
See the Connecting to Broadband Internet
procedure for more information.
• Call the DISH Customer Service Center at
1-800-333-DISH (3474) for help checking your
credit limit and/or to get authorization to make
a purchase.
• 011
• 012
Viewers in specic areas are
prohibited from watching certain
programs. For example, viewers
who live close to a particular football
stadium may be prohibited from
watching live football games that are
played in that stadium.
Your local broadcasters determine which
programs are blacked out for specic areas—
not DISH.