38EN
12 Troubleshooting
Issue Cause Solution
The robot is not
connected to the app.
1. The robot is not within
Wi-Fi signal coverage or
Bluetooth range.
2. The robot is turned o or
is restarting.
1. Check if the robot has completed the process
of turning on.
2. Check if the router is working properly.
3. Move closer to the robot to establish a
Bluetooth connection.
Robot lifted.
The wheel is not on the
ground.
1. Put the robot back on at ground.
2. Enter the PIN code on the robot and conrm.
3. The robot can't cross objects higher than 4
cm. Please keep the ground even where it is
working.
Robot tilted.
The robot tilts more than
37° .
1. Put the robot back on at ground.
2. Enter the PIN code on the robot and conrm.
3. The robot cannot climb slopes greater than
50% (27° ).
Robot trapped.
The robot is trapped and
fails to get out.
1. Remove the surrounding obstacles and then retry.
2. Manually move the robot to a at and open place
inside the map and try starting the task again. If you
continue to encounter this problem, please retry
after the robot is in the charging station.
3. Check if there are holes in the ground. Fill in the
holes before mowing to prevent the robot from
being trapped.
4. Check if the surrounding grass is taller than 10
cm. You can adjust the obstacle avoidance height
or use a push mower to mow the lawn in advance
to prevent the robot from being trapped.
5. If the robot is often trapped in this location, you
can set it as a no-go zone.
Left/right rear wheel
error.
The wheel cannot rotate
or the wheel motor has a
problem.
1. Clean the rear wheels and then retry.
2. If you continue to encounter this error, try
restarting the robot.
3. If the problem persists, please contact the
after-sales service.
Blade disc can't rotate.
The blade disc cannot rotate
normally or the cutting
motor has a problem.
1. Clean the blade disc and then retry.
2. Check if the surrounding grass is taller than 10
cm. You can use a push mower to mow the lawn
in advance to prevent the blade disc from being
blocked by tall grass.
3. Check if there is water under the blade disc. If
there is any, move the robot to a dry place and
then retry.
4. If you continue to encounter this error, try
restarting the robot.
5. If the problem persists, please contact the
after-sales service.
The blade disc fails to
move up or down.
The blade disc fails to move
up or down.
1. Clean the blade disc and then retry.
2. If you continue to encounter this error, try
restarting the robot.
3. If the problem persists, please contact the
after-sales service.
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