39 EN
Issue Cause Solution
The blade disc cannot
move to the side.
The blade disc cannot move
to the side.
1. Clean the cutting system and remove any
debris or foreign objects.
2. If you continue to encounter this error, you can
disable the EdgeMaster ™ function rst.
3. If the problem persists, please contact the
after-sales service.
Bumper error.
The front bumper sensor is
constantly triggered.
1. Check if the robot is trapped somewhere.
2. Gently tap the bumper and make sure it
bounces back.
3. If you continue to encounter this error, try
restarting the robot.
4. If the problem persists, please contact the
after-sales service.
Charging error.
The robot docks in the
charging station, but the
charging current or voltage
has a problem.
1. Check if the charging station is correctly
connected to power.
2. Check if the charging contacts on the robot
and the charging station are clean.
3. After checking is nished, try docking the
robot in the charging station again.
4. If the problem persists, please contact the
after-sales service.
Battery temperature too
high.
Battery temperature is ≥
60℃ .
1. Use the robot where ambient temperature
is below 40℃ . You can wait until the battery
temperature decreases automatically.
2. You can turn o the robot and restart it after a
while.
3. If the problem persists, please contact the
after-sales service.
Battery temperature is
high.
Battery temperature is ≥
45℃ .
1. Charging may fail when battery temperature is
above 45℃ .
2. Use the robot where ambient temperature is
below 40℃ .
Battery temperature is
low.
Battery temperature is ≤ 6℃ .
1. Charging may fail when battery temperature is
below 6℃ .
2. Use the robot where ambient temperature is
above 6℃ .
LiDAR is blocked.
LiDAR is blocked (for
example the LiDAR protective
cover is not removed).
1. Remove the lidar protective cover and then
retry.
2. If lidar on the top of the robot is very dirty,
clean it with a lint-free cloth and then retry.
LiDAR malfunction.
LiDAR is very dirty or there is
a sensor error.
1. Check if the lidar is dirty. Clean it if necessary
and then try again.
2. If you continue to encounter this error, try
restarting the robot.
3. If the problem persists, please contact the
after-sales service.
LiDAR is dirty. LiDAR is dirty.
Wipe the LiDAR sensor on top of the robot with a
clean cloth. Keep the LiDAR dry after cleaning.
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