Improving wireless signal strength
As you make changes to the module location to improve signal strength, request updated signal readings to
verify changes. To request an updated reading, press and hold the “5” key for 2 seconds. In the image below,
the radio has 3 out of 5 bars or 13/31 and is connected to the network.
Radio: 123__ 13
Connected
Guidelines for optimal wireless signal strength:
l Install the module above ground level, as high up as possible within the structure.
l Install the module near or adjacent to an exterior-facing wall of the structure.
l Do not install the module inside a metal structure or close to large metal objects or ducts.
l Upgrade the antenna. Contact DSC technical support for antenna options.
Walking the customer through new user setup on the web
This section describes how to help your customer set up their website account, and only applies to customers on
an interactive service plan with an online account. (Skip this step for customers using the module for wireless
signaling only).
Before the customer can configure their website account, the Alarm.com account for that customer must be
created on the Dealer Site, and the HSPA module associated with the account must be installed successfully.
To log in and access their account, the customer can go to www.alarm.com (or custom dealer website address)
to complete the new subscriber setup procedure.
The customer will need the following:
l The web site login and temporary password included on the Alarm.com Welcome Letter, which is
generated when the account was created by the dealer
l A list of their system sensors with corresponding zone IDs
l At least one phone number and e-mail address where notifications can be sent
Note: At least one sensor must be learned into the panel to complete the new subscriber setup. If not all
sensors and touch screens were learned in before powering up the module, an updated sensor list must be
requested by performing a HSPA phone test or requesting an updated equipment list from the Dealer Site.
- 19 -
Troubleshooting
To Next Page
Loading...
Need help?
General
