92 Eaton 93E UPS (20–30 kVA, 208/220V) Installation and Operation Manual 164000301—Rev 04
Customer Reliability Center (CRC). Algorithms and sophisticated analytics software is constantly scanning
your UPS's data for potential failures. Anomalies are escalated to a Software and Monitoring analyst or
Technical Support specialist. Critical events are remotely diagnosed to expedite repairs, including smart
dispatch of field technicians with probable cause and likely parts (avoiding return visits due to lack of
required parts). Through this service, the CRC can take pre-emptive, corrective action to ensure the
highest level of availability of your Eaton 93E UPS.
• Easy self-installation in minutes from a wizard installer or directly from the PXGMS card. PredictPulse uses
standard Eaton connectivity hardware, requiring no special software (devices only need to be connected to
a network).
• Ability to give an unlimited number of coworkers access to the real-time data and reports found in
PredictPulse’s online dashboard and mobile app. This allows you to collaborate and Eaton to notify the
most appropriate person responsible for a specific site or device.
• Real-time access to key performance information, alarms and trended health data about your Eaton 93E
UPS via the PredictPulse online dashboard. Depending on the model, the dashboard aggregates all
subscribed devices and provides detailed information about voltages, loads, energy savings, service levels,
external factors such as temperature and humidity, attached batteries, and system availability. All of these
factors contribute to the Relative Performance Index (RPI) score that allows you to compare your unit's
health relative to Eaton's optimum UPS operating levels.
• Real-time alarm events for all subscribed devices via the PredictPulse mobile app (Apple and Android). You
can track all alarms by device. As critical alarms occur, Eaton will acknowledge them so you know when
Eaton has diagnosed the alarm (and pending notification of resolution).
• A monthly summary report that delivers key performance information, alarms and trended health data
about your Eaton 93E UPS, based on the prior month’s data.
• A foundation based on CA Technologies’ leading Data Center Infrastructure Management (DCIM) software
application. This enables powerful reporting, analytics, security, and compatibility with hundreds of power
infrastructure devices.
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A quick start guide and self-installation wizard tool are available at www.eaton.com/predictpulse. The latest
updates, installation tips and information on connecting PredictPulse are also available at that link. For
installation support or questions about PredictPulse, contact predictpulsesupport@eaton.com.
Communication
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