Eizo FlexScan EV3237 User Manual

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Chapter 5 Troubleshooting
5-3. Other problems
Problem Possible cause and remedy
1. The Setting menu does not appear. • Check whether the button operation lock function is active (see “Key Lock” (page 37)).
2. No audio output. • Check whether the stereo mini jack cable is connected properly.
• Check whether volume is set to 0.
• Check the PC and audio playback software to see whether they are congured correctly.
• Check the “Source” setting when using DisplayPort input or HDMI input (see “Sound Source” (page 30)).
3. (When using EcoView Sense)
The screen does not turn off after moving
away from the monitor or the screen does
not turn on when approaching the monitor.
• Check the installation environment of the monitor. The presence sensor may not work correctly in the following
environments.
- The monitor is located in a place affected by wind.
- There is a heat emitting device near the monitor.
- There is an obstacle in front of the sensor.
• Check whether there sensor is dirty. Clean the sensor with a soft cloth.
• Check whether you are straight in front of the monitor. The EcoView Sense function is activated when the sensor on
the front of the monitor detects the movement of heat.
• In high temperature conditions, the monitor may not recover from power saving mode. If the screen is not displayed
even after moving the mouse or pressing any key on the keyboard, turn the monitor off and on using its power button.
When the screen is displayed, increase the detection sensitivity value (see “EcoView Sense” (page 22)).
4. USB devices connected to the monitor do
not work.
• Check whether the USB cable is connected correctly (see “6-4. Making Use of USB (Universal Serial Bus)” (page 49)).
• When a peripheral device is connected to the “CHARGE” port, try checking the setting of “USB CHARGE Port” (see
“USB CHARGE Port” (page 31)). If the setting is “Charging Only”, the peripheral device will not operate.
• Try changing to a different USB port. If the PC or peripheral devices work correctly by changing the USB port, contact
your local EIZO representative. (Refer to the manual of the PC for details.)
• Reboot the PC.
• If the peripheral devices work correctly when the PC and peripheral devices are connected directly, contact your local
EIZO representative.
• Check whether the PC and OS are USB compliant. (For USB compliance of the respective devices, consult their
manufacturers.)
• Check the PC’s BIOS setting for USB when using Windows. (Refer to the manual of the PC for details.)

Eizo FlexScan EV3237 Specifications

General

3D	No
Pixel pitch	0.1815 x 0.1815 mm
Aspect ratio	16:9
Screen shape	Flat
Display diagonal	31.5 \
Display technology	LED
Viewable size, vertical	392 mm
Contrast ratio (typical)	1000:1
Display number of colors	16.78 million colors
Viewable size, horizontal	696.9 mm
Display brightness (typical)	300 cd/m²
Supported graphics resolutions	720 x 400, 800 x 600 (SVGA), 1280 x 1024 (SXGA), 1680 x 1050 (WSXGA+), 1920 x 1200 (WUXGA), 2560 x 1440, 3840 x 2160
On/off switch	Yes
DVI-D ports quantity	1
Headphone connectivity	3.5 mm
USB upstream port type	USB Type-B
VGA (D-Sub) ports quantity	0
USB Type-A downstream ports quantity	3
Product color	Black
Market positioning	-
Tilt angle range	-5 - 35 °
Panel mounting interface	100 x 100 mm
On Screen Display (OSD) languages	CHI (SIMPL), CHI (TR), DEU, ENG, ESP, FRE, ITA, JPN, SWE
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (max)	105 W
Annual energy consumption	57 kWh
Power consumption (standby)	0.5 W
Power consumption (typical)	39 W
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	20 - 80 %
Sustainability certificates	EPEAT Gold, ENERGY STAR

Weight and Dimensions

Depth (with stand)	245 mm
Height (with stand)	578 mm
Weight (with stand)	10600 g
Depth (without stand)	59.5 mm
Width (without stand)	731 mm
Height (without stand)	428 mm
Weight (without stand)	7800 g