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Customer Service and Support
Technical Assistance
Technical assistance is available to all of our customers. We encourage you to use email for faster response to your
questions. Email address is: support@elecraft.com. We typically respond to email the same day from Monday
through Friday.
If you need replacement parts, send an e-mail to parts@elecraft.com.
Telephone assistance is available from 9 A.M. to 5 P.M. Pacific time (weekdays only) at 831-763-4211. For faster
response, please use e-mail rather than calling the factory.
Repair / Alignment Service
If necessary, you may return your Elecraft product to us for repair, calibration or alignment. If you purchased your
Elecraft product from one of our Authorized Distributors, please contact them first. They can perform all of the
factory calibrations that can be made at the factory.
IMPORTANT:
(1) REMOVE BATTERIES before shipping (see instructions on pg. 6).
(2) You must contact Elecraft before mailing your product to obtain Return Authorization to begin the return
process. When emailing, please provide your call sign, the product in question, and a description of what the
problem is. We will reply with an email that contains shipping instructions, and current information on repair fees
and turn-around times. Our repair location may be different from our factory location. We will give you the address
to ship your KX2 to at the time of repair authorization. Packages shipped to Aptos without authorization will incur
an additional shipping charge for reshipment from Aptos to our repair depot
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