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SECTION 5: TROUBLESHOOTING AND MAINTENANCE
5.1 Troubleshooting
Table 5: General Troubleshooting and Diagnosis (continued)
Symptom Probable Cause/Solution
Iontophoresis stops
prematurely.
Probable Causes:
Loose electrode or broken cable.
Possible Solutions:
Ensure both electrodes are secured with adequate tightness to the patient’s
limb and that the cable is connected to the device.
Inspect the electrodes and clean if necessary. Place a drop of deionized water
between the electrode and Pilogel disc and directly on the clean skin beneath
the Pilogel disc.
Suggested: Repeat the test once.
If the problem persists, current control circuitry may be damaged or electrode
cable assembly may be damaged. Stop using the device and contact
ELITechGroup.
Device immediately shuts off
or the device shuts off during
a test.
Probable Causes:
Low battery or battery is unable to hold a charge.
Possible Solutions:
Charge the battery and repeat the test if necessary.
If after charging the battery the same problem persists, the battery may need
to be replaced.
Low battery displayed. Probable Cause:
Low battery or battery might not be able to be charged.
Possible Solutions:
Charge the battery.
If after charging the battery the same problem persists, contact ELITechGroup
for further instructions.
Display remains blank when
turned on.
Probable Causes:
Low battery or potential lock-up condition.
Possible Solutions:
Charge the battery.
Reset the device by pressing and holding down the power switch for 4-5
seconds. The device powers off. Turn the device back on by pressing the
power switch for 1-2 seconds.
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