How to return material for Repair or Exchange
Before a product can be returned to Bristol Babcock for repair, upgrade, exchange, or to
verify proper operation, form (GBU 13.01) must be completed in order to obtain a RA
(Return Authorization) number and thus ensure an optimal lead time. Completing the form
is very important since the information permits the Bristol Babcock Repair Dept. to
effectively and efficiently process the repair order.
You can easily obtain a RA number by:
A. FAX
Completing the form (GBU 13.01) and faxing it to (860) 945-3875. A BBI Repair
Dept. representative will return call (or other requested method) with a RA number.
B. E-MAIL
Accessing the form (GBU 13.01) via the Bristol Babcock Web site
(www.bristolbabcock.com) and sending it via E-Mail to brepair@bristolbabcock.com
.
A BBI Repair Dept. representative will return E-Mail (or other requested method)
with a RA number.
C. Mail
Mail the form (GBU 13.01) to
Bristol Babcock Inc.
Repair Dept.
1100 Buckingham Street
Watertown, CT 06795
A BBI Repair Dept. representative will return call (or other requested method) with
a RA number.
D. Phone
Calling the BBI Repair Department at (860) 945-2442. A BBI Repair Department
representative will record a RA number on the form and complete Part I, then send
the form to the Customer via fax (or other requested method) for Customer
completion of Parts II & III.
A copy of the completed Repair Authorization Form with issued RA number should be in-
cluded with the product being returned. This will allow us to quickly track, repair, and
return your product to you.
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