Configuration and Use Manual 129
Measurement Performance TroubleshootingCustody TransferCompensation
Chapter 12
Troubleshooting
12.1 Overview
This chapter describes guidelines and procedures for troubleshooting the meter. The information in
this chapter will enable you to:
• Categorize the problem
• Determine whether you are able to correct the problem
• Take corrective measures (if possible)
• Contact the appropriate support agency
Note: All ProLink II procedures provided in this section assume that your computer is already
connected to the transmitter and you have established communication. All ProLink II procedures also
assume that you are complying with all applicable safety requirements. See Chapter 3 for more
information.
Note: All Communicator key sequences in this section assume that you are starting from the “Online”
menu. See Chapter 4 for more information.
12.2 Guide to troubleshooting topics
Refer to Table 12-1 for a list of troubleshooting topics discussed in this chapter.
Using the service port to communicate with the transmitter in a hazardous
area can cause an explosion.
Before using the service port to communicate with the transmitter in a hazardous
area, make sure the atmosphere is free of explosive gases.
Table 12-1 Troubleshooting topics and locations
Section Topic
Section 12.4 Transmitter does not operate
Section 12.5 Transmitter does not communicate
Section 12.6 Zero or calibration failure
Section 12.7 Fault conditions
Section 12.8 HART output problems
Section 12.9 I/O problems
Section 12.10 Simulation mode
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