EDM01-36v10 DAG_9.2X2_Card_User_Guide - Support
©2010 - 2012 Endace Technology Ltd. Confidential - Version 10 - May 2012 75
Support
This section describes how to access Endace Support for your Endace product.
Existing support documentation
To start, we recommend you visit the Endace Support website at https://support.endace.com/.
If you have a support contract with Endace you can login using your support username and password
which provides access to the secure area of the website. The website contains the latest versions of
software, user manuals, and release notes.
For more information about the Endace Support Package, or how to obtain (or change) your secure
support website login details, please contact support@endace.com.
Endace Support is available 24 hours, 7 days.
Many problems can be resolved by updating your software or firmware. Updates are also available on a
regular basis from the Endace Support website at https://support.endace.com/.
If your query is not answered by the existing documentation, or if the issue is not resolved by an update,
feel free to raise a Support Case via the Endace Support website https://support.endace.com/.
If you have a critical issue, please call. See Contact Details (page 77).
To Next Page
Loading...