Why does my Enphase Gateway LCD screen display '-Web'?
If your Enphase Gateway LCD screen displays '-Web', check the network connectivity to the router. You can also try unplugging all units in the chain, applying power again in this order: modem, router, and then Envoy. Allow a few extra minutes, as the Envoy will likely display '+Web' momentarily after receiving a valid IP address.
What to do if my Enphase Gateway displays zero bars?
If your Enphase Gateway displays zero bars, have an electrician measure the conductors and neutral line to verify that the phases are balanced. Run another scan during daylight hours. Check that the circuit breakers for the PV array are in the 'ON' position. Verify that the PV modules are connected to the microinverters. You might also add a subpanel with a small subset of circuit breakers.
What can I do if my enphase Envoy has good signal strength but is too far from the router?
If your Enphase Gateway has good signal strength but is too far from the router, you may need to use power line communication bridges or a wireless Ethernet bridge.
How to fix IP address issues on my Enphase Gateway?
To resolve IP address problems with your Enphase Gateway, try these steps: * First, check the network connectivity to the router or DHCP server. * Ensure you're using a network router, not a switch or hub. * Use the Envoy menu button to 'Get New IP Address'. * Unplug all units in the chain (Modem, Router, and Envoy), then reapply power in that order.
General| Model | Envoy |
|---|---|
| Category | Gateway |
| Compatibility | Enphase Microinverters |
| Communication | Wi-Fi, Ethernet |
| Networking | IEEE 802.11 b/g/n |
| Operating Temperature | -40°C to +65°C |
| Enclosure Rating | IP30 |
| Power Supply | 100-240 VAC |
| Power Consumption | 5W typical |
General installation and safety instructions for the Envoy Communications Gateway.
Specifies that the manual is for professional installation and maintenance personnel.
Explains the Envoy's role as a gateway and its relation to microinverters and Enlighten.
Details the function of Enphase Microinverters and Enlighten software.
Describes the Envoy's communication flow via power lines and the internet.
Covers Envoy capacity, required internet connection, and browser compatibility.
Outlines the 10-step process for installing the Envoy.
Instructions on locating and using the Envoy's serial number for system mapping.
Details the process of creating a new system and entering Envoy and module information.
Guidance on placing the Envoy near the load center and connecting it to power and the internet.
Explains using Ethernet, Power Line Communication bridges, or a Wireless Adapter.
Step-by-step guide for setting up PLC bridges.
Instructions for connecting the Envoy via Wi-Fi using WPS.
Verifying the Envoy's internet connection status using the "+Web" indicator.
Procedures for installing PV modules and scanning microinverters.
Monitoring the device scan and power line communication levels.
Instructions for securely mounting the Envoy unit to a wall.
Creating a virtual representation of the PV system using installation maps.
Accessing and viewing energy production data through the Enlighten platform.
Explains the automatic process for discovering connected microinverters.
Describes the visual sequence on the Envoy's LCD during initial boot and communication checks.
Details the process for restarting the Envoy after power interruptions.
Explains the information displayed on the Envoy's home screen during normal operation.
Guide to navigating and operating the Envoy using its built-in LCD menu.
Lists available functions accessible through the Envoy's LCD menu.
Procedures for initiating and managing device scans to detect new microinverters.
Steps to assess signal strength and communication quality for optimal placement.
Detailed steps for running a communications check and interpreting results.
How to check the currently applied grid profile and device status.
Procedure to obtain a new IP address from the router via the Envoy menu.
Steps to establish and close a secure connection for remote troubleshooting.
How to display the Envoy's unique serial number on the LCD screen.
Process for selecting a different display language for the Envoy's LCD panel.
Explains data flow from Envoy to Enlighten for monitoring and analysis.
Guide to monitoring Envoy and microinverter status using the Enlighten web interface.
Addresses issues related to signal strength and communication over power lines.
Diagnosing why the Envoy detects fewer microinverters than installed.
Solutions for Envoy displaying fewer than three or zero bars for signal strength.
Covers network connectivity, DHCP, and troubleshooting IP address acquisition.
Resolving issues where the Envoy cannot connect to the Enlighten website.
Addresses "Envoy Failure" and "Scanning Inhibited" messages.
Troubleshooting Wi-Fi adapter problems and setup without WPS.
Detailed steps for manually configuring Wi-Fi settings via the Envoy administration page.
Solutions for slower internet traffic possibly caused by bridge crosstalk.
Explains how to configure static IP addresses for the Envoy.
Guidance on configuring MAC filtering and firewall rules for Envoy access.
Step-by-step instructions for replacing an Envoy unit with a new one.
How to access the Envoy's interface through the local area network.
Steps for directly connecting the Envoy to a computer via Ethernet.
Overview of the Home screen for system status and the Events screen for logs.
Describes how to view energy production data and a list of system devices.
Details on accessing the Administration menu and a summary of available tasks.
Instructions for adjusting microinverter trip points to match utility requirements.
Explains the interface for selecting and applying grid profiles for microinverters.
Details voltage and frequency limits and how to select an appropriate grid profile.
Steps to get and use a token for applying grid profile changes.
Shows the status of grid profile application and how to generate a report.
Instructions for viewing, printing, and sending the device profile report.
Procedure to clear ground fault (GFDI) errors on microinverters via the Envoy.
Steps to reset microinverters experiencing DC resistance low conditions.
How to configure scan duration, method, and total devices for microinverter discovery.
Entering scan duration, total devices, and priority duration for device discovery.
Guidance on ZigBee setup and optionally setting the Envoy's local time zone.
Explains messages related to AC frequency and voltage deviations from standards.
Covers messages for low DC power, critical temperature, and DC resistance errors.
Explains messages related to DC voltage, software downloads, and Envoy startup failures.
Covers messages indicating grid faults, instability, and offset issues.
Explains messages for grid offset, hardware errors, and communication link problems.
Covers messages for sleeping modules, profile issues, temperature, and power status.
Details the Envoy's communication interfaces, power requirements, and physical dimensions.
Lists warranty, certifications, and metering accuracy for the Envoy.
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