Enterasys SecureStack B2 B2G124-24 - Getting Help

Getting Help
1-8 Introduction
Getting Help
Foradditionalsupportrelatedtotheswitchesorthisdocument,contact
Enterasys N etworksusingoneofthefollowingmethods:
BeforecontactingEnterasys Networksfortechnicalsupport,havethefollowing
informationready:
•YourEnterasys Networksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,
changingmodeswitches,rebootingtheunit,etc.)
•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthe
network
•Adescriptionofyournetworkenvironment(layout,cabletype,etc.)
•Networkloadandframesizeatthetimeoftrouble(ifknown)
•Thedevicehistory(thatis,haveyoureturnedthedevicebefore,
isthisarecurring
problem,andsoforth.)
•AnypreviousReturnMaterialAuthorization(R MA)numbers
World Wide Web www.enterasys.com/services/support/
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/services/support/contact/
Internet mail support@enterasys.com
To expedite your message, type [SWITCHING] in the subject line.
To send comments concerning this document to the Technical Publications Department:
techpubs@enterasys.com
Please include the document Part Number in your email message.