Entrust nShield Connect Installation Guide

10. Troubleshooting
This chapter describes what to do if you have an issue with your HSM, or your Security
World Software.
10.1. Checking operational status
Use the following methods to check the operational status of the module.
10.1.1. Enquiry utility
Run the enquiry utility to check that your module is working correctly. The enquiry utility
is in the bin subdirectory of the nCipher directory. This is usually:
•
C:\Program Files\nCipher\nfast for Windows
•
/opt/nfast for Linux
If the module is working correctly, the enquiry utility returns the message:
Server:
Êenquiry reply flags none
Êenquiry reply level Six
Êserial number ####-####-####
Êmode operational
Êversion #-#-#
Êspeed index ######
Êrec. queue ####..####
Ê...
Êversion serial #
Êremote port (IPv4) ####
Module ##:
Êenquiry reply flags none
Êenquiry reply level Six
Êserial number ####-####-####
Êmode operational
Êversion #-#-#
Êspeed index #####
Êrec. queue ##..###
Ê...
Êrec. LongJobs queue ##
ÊSEE machine type PowerPCELF
Êsupported KML types DSAp1024s160 DSAp3072s256
Êhardware status OK
If the output from the enquiry utility does not show mode operational, you can use the
Status LED to discover the status of the module.
10.1.2. Status LED
The blue Status LED indicates the operational status of the module.
nShield® Connect Installation Guide 55 of 73

Entrust nShield Connect Specifications

General

Brand	Entrust
Model	nShield Connect
Category	Control Unit
Language	English