Use the Epson Printer Connection Checker to improve the connection to the computer.
(Windows)
Solutions
You may be able to solve the problem depending on the results of the check.
1. Double-click the Epson Printer Connection Checker icon on the desktop.
Epson Printer Connection Checker starts.
If there is no icon on the desktop, follow the methods below to start Epson Printer Connection
Checker.
❏ Windows 11
Click the start button, and then select All apps > Epson Soware > Epson Printer Connection
Checker.
❏ Windows 10
Click the start button, and then select Epson Soware > Epson Printer Connection Checker.
❏ Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏ Windows 7
Click the start button, and then select All Programs > Epson Soware > Epson Printer
Connection Checker.
2. Follow the on-screen instructions to check.
Note:
If the printer name is not displayed, install a genuine Epson printer driver.
“Checking if a genuine Epson printer driver is installed - Windows” on page 76
When you have identied the problem, follow the solution displayed on the screen.
When you cannot solve the problem, check the following according to your situation.
❏
e
printer is not recognized over a network connection
“Checking the Printer's Network Connection Status (Network Connection Report)” on page 81
❏ e printer is not recognized using a USB connection
“e Printer Cannot Connect by USB” on page 102
❏ e printer is recognized, but printing cannot be performed.
“Cannot Print Even ough a Connection has been Established (Windows)” on page 99
Something is wrong with the network devices for Wi-Fi connection.
Solutions
Turn
o
the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the
Solving Problems
>
Cannot Print or Scan
>
The Printer Cannot Connect to the Network
103
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