Epson L3550 Series

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Solving Problems

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Cannot Solve Printing or Copying Problems

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Table of Contents2
Guide to this Manual6
Introduction to the Manuals6
Important Safety Instructions (Paper Manual)6
Start here (Paper Manual)6
User's Guide (Digital Manual)6
Information on the Latest Manuals6
Guide to Web Movie Manuals6
Searching for Information7
Printing Only the Pages You Need7
About this Manual8
Marks and Symbols8
Notes on Screenshots and Illustrations8
Operating System References9
Trademarks9
Copyright10
Important Instructions11
Safety Instructions12
Safety Instructions for Ink12
Printer Advisories and Warnings12
Advisories and Warnings for Setting up the Printer13
Advisories and Warnings for Using the Printer13
Advisories and Warnings for Connecting to the Internet14
Advisories and Warnings for Using the Printer with a Wireless Connection14
Advisories and Warnings for Transporting or Storing the Printer14
Notes on the Administrator Password14
Protecting Your Personal Information15
Part Names and Functions16
Front17
Inside17
Rear18
Guide to the Control Panel20
Buttons and Functions21
Checking Lights and Printer Status22
Loading Paper25
Paper Handling Precautions26
List of Paper Type26
Checking and Changing the Paper Size and Type Presets Using Web Config27
Loading Papers28
Loading Paper in the Rear Paper Feeder28
Loading Various Paper30
Loading Envelopes30
Loading Long Papers30
Placing Originals31
Placing Originals on the Scanner Glass32
Printing34
Printing Documents35
Printing from a Computer35
Printing Documents from Smart Devices49
Printing on Envelopes52
Printing on Envelopes from a Computer (Windows)52
Printing on Envelopes from a Computer (Mac OS)52
Printing Photos52
Printing Photos from a Computer52
Printing Web Pages53
Printing Web Pages from a Computer53
Printing Web Pages from Smart Devices53
Printing Using a Cloud Service53
Copying55
Copying Basics56
Making Multiple Copies56
Scanning57
Basic Information on Scanning58
What Is a "Scan58
Scanning Uses58
Available Scanning Methods58
Recommended File Formats to Suit Your Purpose59
Recommended Resolutions to Suit Your Purpose60
Scanning Originals to a Computer60
Scanning from the Control Panel60
Scanning from a Computer61
Scanning Originals to a Smart Device62
Advanced Scanning62
Scanning Multiple Photos at the same Time62
Checking the Ink Levels65
Improving Print, Copy, and Scan Quality65
Checking and Cleaning the Print Head65
Running Power Cleaning67
Preventing Nozzle Clogging68
Aligning the Print Head68
Cleaning the Paper Path for Ink Smears69
Cleaning the Scanner Glass69
Cleaning the Printer70
Cleaning Spilled Ink71
In These Situations72
When Replacing a Computer73
Saving Power73
Saving Power - Windows73
Saving Power - Mac os73
Checking the Total Number of Pages Fed through the Printer74
Disabling Your Wi-Fi Connection74
Installing the Applications Separately75
Checking if a Genuine Epson Printer Driver Is Installed - Windows76
Checking if a Genuine Epson Printer Driver Is Installed - Mac os77
Re-Setting the Network Connection78
Making Settings for Connecting to the Computer78
Making Settings for Connecting to the Smart Device79
Making Wi-Fi Settings from the Control Panel79
Checking the Printer's Network Connection Status (Network Connection Report)81
Messages and Solutions on the Network Connection Report82
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)87
About Wi-Fi Direct87
Connecting to Devices Using Wi-Fi Direct88
Changing the Wi-Fi Direct (Simple AP) Settings such as the SSID89
Adding or Changing the Printer's Connection90
To Set up a Printer on Multiple Computers90
Changing the Connection from Wi-Fi to USB90
Setting a Static IP Address for the Printer91
Transporting and Storing the Printer93
Solving Problems97
Cannot Print or Scan98
Problem Solving98
The Application or Printer Driver Do Not Work Properly99
The Printer Cannot Connect to the Network102
Paper Does Not Feed Properly106
Printing, Copying, and Scanning Quality Is Poor107
Print Quality Is Poor107
Copy Quality Is Poor117
Scanned Image Problems121
Cannot Select Paper Type or Paper Source in Printer Driver124
A Genuine Epson Printer Driver Has Not Been Installed124
Checking Lights and Printer Status124
Paper Gets Jammed126
Removing Jammed Paper126
Paper Jam Error Is Not Cleared129
Preventing Paper Jams129
It Is Time to Refill the Ink130
Ink Bottle Handling Precautions130
Refilling the Ink Tanks131
It Is Time to Replace the Maintenance Box134
Maintenance Box Handling Precautions134
Replacing a Maintenance Box135
Cannot Operate the Printer as Expected138
The Printer Does Not Turn on or off138
Operations Are Slow139
Operation Sounds Are Loud141
The Root Certificate Needs to be Updated141
Cannot Perform Manual 2-Sided Printing (Windows)141
The Print Settings Menu Is Not Displayed (Mac OS)141
Cannot Solve Problem142
Cannot Solve Printing or Copying Problems142
Product Information144
Paper Information145
Available Paper and Capacities145
Unavailable Paper Types147
Consumable Products Information147
Ink Bottle Codes147
Maintenance Box Code148
Software Information149
Application for Printing from a Computer (Windows Printer Driver)149
Application for Printing from a Computer (Mac os Printer Driver)150
Application for Controlling the Scanner (Epson Scan 2)150
Application for Configuring Printer Operations (Web Config)151
Application for Updating Software and Firmware (Epson Software Updater)152
Product Specifications152
Printer Specifications152
Scanner Specifications153
Interface Specifications154
Network Specifications154
Supported Third Party Services156
Dimensions156
Electrical Specifications156
Environmental Specifications157
System Requirements157
Regulatory Information158
Standards and Approvals158
Restrictions on Copying158
Where to Get Help160
Technical Support Web Site161
Contacting Epson Support161
Before Contacting Epson161
Help for Users in Europe161
Help for Users in Taiwan161
Help for Users in Australia162
Help for Users in New Zealand162
Help for Users in Singapore163
Help for Users in Thailand163
Help for Users in Vietnam164
Help for Users in Indonesia164
Help for Users in Hong Kong167
Help for Users in Malaysia168
Help for Users in India168
Help for Users in the Philippines168

Epson L3550 Series

Table of Contents

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