Related references
Where to Get Help
Related tasks
Inserting and Removing Tape Cartridges
Installing Batteries
Solutions to Problems Pairing with Bluetooth
If you connected your mobile device to your printer using Bluetooth, try these solutions:
• Make sure the mobile device's Bluetooth is turned on.
• Check to see if the printer's Bluetooth light is pulsing. If not, enable Bluetooth on the printer and try
pairing with the printer again.
• Check if the printer is communicating with another mobile device. The printer can only communicate
with one device at a time.
• If the printer is connected to a computer with a USB cable, it cannot communicate using Bluetooth.
Disconnect the USB cable and try pairing the printer again.
• Check your mobile device for any messages.
Parent topic: Solving Problems
Related tasks
Installing iLabel
Related topics
Connecting the Printer With Your Mobile Device
Solutions When the Printer Does Not Print
If labels do not print or a print job stops, try these solutions:
• Check for messages on the computer or mobile device's display.
• Check that the cables are connected properly or the Bluetooth connection is active.
• Make sure the printer is selected in the software.
• Make sure you have entered text for your label.
• Replace the tape cartridge if necessary. Make sure the cartridge is correctly inserted.
• Replace the batteries or connect the AC adapter.
Parent topic: Solving Problems
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