Troubleshooting 122
Miscellaneous Printout Problems
Incorrect or Garbled Characters
❏ Clear any stalled print jobs from the Windows Spooler.
❏ Turn off the product and computer. Make sure the product’s interface cable is securely
plugged in.
❏ Uninstall the printer driver, then reinstall it.
& See “Uninstalling Software” on page 23.
Incorrect Margins
❏ Check the Inner/Outer Diameter settings in your application. Make sure the margins are
within the printable area of the disc.
& See “Printable area” on page 137.
❏ Make sure the printer driver settings are appropriate for the label size you are using.
Check the Main window.
See the printer driver online Help for details.
❏ Uninstall the printer driver, then reinstall it.
& See “Uninstalling Software” on page 23.
❏ The printing location may shift depending on the disc used. Perform print head
alignment or correcting the printing position.
& See “Correcting the Printing Position” on page 99.
❏ The ink receptor layer may shift from the center of the disc, making the print location
appear shifted from the ink receptor layer. Check if the ink receptor layer is shifted from
the center of the disc or from the outer edge.
Printout Has a Slight Slant
❏ Run nozzle check, print head cleaning, and print head alignment utilities.
Printed Side is Smeared or Scuffed
❏ Select the appropriate disc size setting in the printer driver.
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