Product Does Not Turn on
If your product does not turn on, try these solutions:
• Hold down the power button for a few seconds.
• Make sure the power cord is securely plugged in.
• Make sure the battery is charged.
Parent topic: Solving Power and Battery Problems
Related concepts
Battery Charging
Product Does Not Turn Off
If your product does not turn off, try this solution:
1. Disconnect the AC adapter and the USB cable.
2. Hold down the power button and the cancel button at the same time for more than 7 seconds,
then release both buttons.
3. To prevent the print head from drying out, turn the printer back on, then turn it off by pressing the
power button.
Parent topic: Solving Power and Battery Problems
Product Turns Off Automatically
If your product turns off automatically, try these solutions:
• The LCD screen turns off when the product goes into sleep mode. Press any button to turn the screen
on.
• The product's Power Off Timer turns it off when it is not in use. Press the power button to turn it
back on.
• If the product was running on the battery, you may have to connect the AC adapter to charge the
battery. Press the power button to turn the product back on.
Parent topic: Solving Power and Battery Problems
Related concepts
Battery Charging
Related topics
The Power Off and Sleep Timers
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