Epson WF-C878R Series User Manual

Code Problem Solution
311 A DNS error has occurred.
❏ Select Settings > General Settings > Network
Settings > Advanced > TCP/IP, and then check
the DNS settings.
❏ Check the DNS settings for the server, the
computer, or the access point.
312 An authentication error has occurred.
Select Settings > General Settings > Network
Settings > Advanced > Email Server > Server
Settings, and then check the server settings.
313 A communication error has occurred. ❏ Print a network connection report to check if the
printer is connected to the network.
❏ Select Settings > General Settings > Network
Settings > Advanced > Email Server > Server
Settings to check the email server settings. You
can check the cause of the error by running
connection check.
❏ The authentication method of the settings and
the email server may not match. When you select
O
as the authentication method, make sure the
authentication method of the email server is set
to None.
314 The data size exceeds the maximum size for attached
les.
❏ Increase the Attached File Max Size setting in
the scan settings.
❏ Lower the scanning resolution or increase the
compression ratio to reduce the size of the
scanned image.
315 The memory is full. Retry after other ongoing jobs are nished.
316 A mail encryption error has occurred. ❏ Make sure that the encryption certicate setting
is correct.
❏ Make sure that the printer's time setting is correct.
317 A mail signature error has occurred. ❏ Make sure that the signing certicate setting is
correct.
❏ Make sure that the printer's time setting is correct.
321 A DNS error has occurred.
❏ Select Settings > General Settings > Network
Settings > Advanced
> TCP/IP, and then check
the DNS settings.
❏ Check the DNS settings for the server, the
computer, or the access point.
322 An authentication error has occurred.
Check the Location settings.
323 A communication error has occurred.
❏ Check the Location settings.
❏ Print a network connection report to check if the
printer is connected to the network.
324 A le with the same name already exists in the
specied folder.
❏ Delete the le with the same name.
❏ Change the le name prex in File Settings.
Solving Problems > The Printer Does Not Work as Expected > Error Code is Displayed on the Status Menu
253

Epson WF-C878R Series Specifications

General

Print Technology	PrecisionCore Heat-Free Technology
Max Print Resolution	4800 x 1200 dpi
Duplex Printing	Yes
Connectivity	USB, Ethernet, Wi-Fi, Wi-Fi Direct
Max Scan Resolution	1200 x 2400 dpi
Fax	Yes
Print Speed (Black)	25 ppm (ISO)
Print Speed (Color)	24 ISO ppm
Scanner Type	Flatbed, ADF
Paper Formats	A4, A5, A6, B5, Letter, Legal
Display	4.3" color touchscreen
Mobile Printing	Apple AirPrint, Mopria Print Service
Ink Type	DURABrite Ultra pigment ink
Ink Cartridges	Black, Cyan, Magenta, Yellow