Epson WF-M5899 - Solving Paper Problems; Paper Feeding Problems

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• If the original is folded or wrinkled, use the scanner glass. Flatten any folds or wrinkles in the original
and try using another sheet or card to keep the original in contact with the scanner glass.
• Clean the scanner glass and ADF.
• Make sure the paper is loaded in the correct direction.
• Select the appropriate copy size and paper size settings on the LCD screen.
Parent topic: Solving Copy Quality Problems
Related tasks
Cleaning the Scanner Glass
Cleaning the Automatic Document Feeder
Placing Originals on the Scanner Glass
Copying Documents or Photos
Solving Paper Problems
Check these sections if you have problems using paper with your product.
Paper Feeding Problems
Originals Do Not Feed From the Automatic Document Feeder
Paper Jams Inside the Product
Paper Ejection Problems
Parent topic: Solving Problems
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• If paper does not feed for printing, remove it from the paper tray or cassette. Reload it, then adjust the
edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette or
paper tray.
• Place the product on a flat surface and operate it in the recommended environmental conditions.
• Be sure to insert the paper cassette all the way into your product.
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• Do not load more than the recommended number of sheets. For plain paper, do not load paper above
the arrow mark on the edge guides.
• Make sure your paper meets the specifications for your product.