Checking the software installed on your
computer............................ 129
Installing the software................... 130
Uninstalling Your Software................. 130
For Windows......................... 130
For Mac OS X......................... 131
Transferring Data Using an External
Storage Device
Precautions on Storage Devices.............. 133
Copying Files Between a Storage Device and Your
Computer.............................. 133
Copying files to your computer............ 133
Saving files to a storage device............. 134
Error Indicators
Error Messages on the Control Panel.......... 135
Troubleshooting for Printing/Copying
Diagnosing the Problem................... 136
Checking product status................. 137
Paper Jams............................. 139
Removing jammed paper from the rear cover
................................... 140
Removing jammed paper from inside the
product.............................. 142
Removing jammed paper from the paper
cassette.............................. 144
Removing jammed paper from the Automatic
Document Feeder (ADF)................. 146
Preventing paper jams................... 148
Reprinting after a paper jam (for Windows
only)................................ 148
Print Quality Help........................ 149
Horizontal banding..................... 150
Vertical banding or misalignment.......... 150
Incorrect or missing colors............... 151
Blurry or smeared print.................. 151
Miscellaneous Printout Problems............. 152
Incorrect or garbled characters............. 152
Incorrect margins...................... 152
Printout has a slight slant................. 153
Size or position of copied image is incorrect. . . 153
Inverted image........................ 153
Blank pages print...................... 153
Printed side is smeared or scuffed. . . . . . . . . . 154
Printing is too slow..................... 154
Paper Does Not Feed Correctly.............. 155
Paper does not feed..................... 155
Multiple pages feed..................... 155
Paper is improperly loaded............... 155
Paper is not ejected fully or is wrinkled. . . . . . . 156
The Product Does Not Print................ 156
All lights are off........................ 156
Lights came on and then went out.......... 156
Only the power light is on................ 156
An ink error is indicated after you replace the
cartridge............................. 157
Increasing the Print Speed (For Windows Only)
..................................... 158
Other Problem.......................... 159
Printing plain papers quietly.............. 159
Troubleshooting for Scanning
Problems Indicated by Messages on the LCD
Screen or Status Light..................... 160
Problems When Starting a Scan.............. 160
Using the Automatic Document Feeder (ADF)
................................... 160
Using the button....................... 161
Using scanning software other than Epson
Scan driver........................... 162
Problems When Feeding Paper.............. 162
The paper gets dirty..................... 162
Multiple sheets of paper are fed. . . . . . . . . . . . 162
The paper jams in the Automatic Document
Feeder (ADF) ......................... 162
Problems With Scanning Time.............. 162
Problems With Scanned Images.............. 163
Scan quality is unsatisfactory.............. 163
The scanning area or direction is
unsatisfactory......................... 164
Problems Remain After Trying All Solutions.... 165
Troubleshooting for Faxing
Cannot send and receive fax................. 166
Quality problems (sending)................. 166
Quality problems (receiving)................ 166
Answering machine cannot answer voice calls. . . 167
Incorrect time........................... 167
Product Information
Ink and Maintenance Box.................. 168
Ink cartridges......................... 168
Maintenance box ...................... 168
User’s Guide
Contents
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