Espar Hydronic - User Manual

1 11.2011
QSF-60 Rev. 4
Warranty Manual
Espar Products, Inc.
Tel: (905) 670-0960
(800) 387-4800
Fax: (905) 670-0728
www.espar.com

Summary

Warranty Policy Overview

Warranty Period

Air Heaters

Lists standard warranty periods for air heater models.

Coolant Heaters

Lists standard warranty periods for coolant heater models.

What IS and IS NOT Covered under Warranty

Heater Identification Plate

Warranty Registration

Dealer Requirements to Perform Warranty Repairs

Procedure Prior to Starting Warranty Work

Procedure for Performing Warranty Work

Procedure for Submitting Warranty Claims

Espars Internal Procedure for Processing Warranty Claims

Warranty Notification Form

Form for notifying Espar about warranty claims.

Warranty Authorization (WA)

Procedure for obtaining authorization numbers for claims.

Warranty Evaluation (WE)

Always Repair Heater” Policy

Procedure for Submitting a Heater to Espar for Repair Purposes (RR)

Steps for sending a heater to Espar for repair.

New Defective Parts or Heaters (when they are NOT covered under warranty)

Procedure for Returning Defective Goods (RGA)

Process for returning non-warranty defective items.

Procedure for warranty appeal

The Espar Flat Rate Labour Guide

Tools and Equipment

REQUIRED Equipment for General Heater Repair

Lists essential tools for heater repair.

Special Tools

Lists recommended specialized tools for advanced service.

Computer Diagnostic Tool - EDITH

The Espar Limited Warranty

Sample of Warranty Tag

Sample of Espar Shipping Label

Warranty Notification Form

Technicians Checklist

Warranty Claim Appeal

Espar Hydronic Specifications

General

Fuel	Diesel
Voltage	12V or 24V
Dimensions	Varies by model
Operating Temperature Range	-40°C to +70°C
Type	Liquid (coolant) heater