9 11.2011
QSF-60 Rev. 4
Dealer Requirements to Perform Warranty Repairs
To conduct warranty repairs and submit warranty claims, the following criteria must be met:
1. Possess and maintain certified technician/s who have undergone Espar Technical
Training (installation, diagnosing and troubleshooting) and Warranty Training.
2. Possess all tools required to install, maintain and service Espar products as outlined in
Tools and Equipment section of Espar manuals.
3. Possess at all times at least one copy of the current Espar Warranty Manual and all
applicable heater service manuals. The latest Espar Warranty Manual is available by
downloading directly from Espar’s website (www.espar.com)
4. Maintain sufficient inventory of parts, based on heater type serviced.
In order to access the Espar Online Warranty Claim Form at www.espar.com and to submit a
warranty claim, Espar will provide a username and password after all required information has been
received. At that time the Hourly Labour Rate is agreed upon and it is frozen for a year. Espar’s
Warranty Administrator must be notified in writing of labour rate increase. Approval or denial will be
decided upon the review and decision will be communicated back to the dealer by the Warranty
Administrator in e-mail format.
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