3 11.2011
QSF-60 Rev. 4
Warranty Policy Overview
The purpose of the Espar warranty is to ensure that the end-user (customer) of Espar Products is
satisfied with the quality of their purchase. In order to provide customer satisfaction, Espar stands
behind its products as they leave Espar’s control.
This Espar Warranty Manual, and all policies and procedures within it, supersedes all previous
warranty manual revisions. It will remain valid until a new manual is released, or until further notice.
Any requests for dealer labour rate increases must be made in writing and forwarded to the Warranty
Department. Approval or denial will be decided upon review with the decision communicated back to
the dealer.
While the warranty is applicable to the end-user, it is administered and performed only through the
Espar network of trained dealers and distributors.
To this end, Espar will follow the procedures outlined in this manual in the processing and
administration of warranty claims.
For specific information please refer to the Espar Limited Warranty section as outlined in Appendix A
of this manual.
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