2 11.2011
QSF-60 Rev. 4
Table of Contents
Policies
Warranty Policy Overview ......................................................................................................... 3
Warranty Period ......................................................................................................................... 4
What IS and IS NOT Covered under Warranty ......................................................................... 5
Heater Identification Plate ......................................................................................................... 6
Warranty Registration ................................................................................................................ 8
Dealer Requirements to perform Warranty Repairs ................................................................. 9
Procedures
Procedure Prior to Starting Warranty Work ............................................................................. 10
Procedure for Performing Warranty Work ............................................................................... 11
Procedure for Submitting Warranty Claims ............................................................................. 12
Espar’s Internal Procedure for Processing Warranty Claims .................................................. 14
Warranty Notification Form ...................................................................................................... 14
Warranty Authorization (WA) .................................................................................................. 14
Warranty Evaluation (WE) ....................................................................................................... 15
“Always Repair Heater” Policy ................................................................................................. 16
Procedure for Submitting a Heater to Espar for Repair (RR) .................................................. 16
New, Defective Parts or Heaters ............................................................................................. 17
Procedure for Returning Defective Goods (RA) ...................................................................... 17
Procedure for warranty appeal................................................................................................18
Flat Rate Labour Guide
Flat Rate Labour Guide ........................................................................................................... 19
AIRTRONIC 2 / 4 ..................................................................................................................... 20
B1LC compact ......................................................................................................................... 22
B / D3LC compact ................................................................................................................... 24
B / D5LC .................................................................................................................................. 26
AIRTRONIC 5 .......................................................................................................................... 28
D8LC ........................................................................................................................................ 30
HYDRONIC 4 / 5 SC with integrated fuel metering pump ....................................................... 32
HYDRONIC 4 / 5 SC with external fuel metering pump .......................................................... 34
HYDRONIC 5 S ....................................................................................................................... 36
HYDRONIC 5 Z ....................................................................................................................... 38
Hybernator II in Frame............................................................................................................40
Hybernator Compact...............................................................................................................41
Hybernator Aux Blower Kit......................................................................................................42
HYDRONIC 10......................................................................................................................... 44
HYDRONIC M II ...................................................................................................................... 46
HYDRONIC 16 / 24 / 30 / 35 ................................................................................................... 48
HYDRONIC L II ...................................................................................................................... 50
Tools and Equipment
Computer Diagnostic Tools ..................................................................................................... 52
Appendices
Appendix A: The Espar Limited Warranty .............................................................................. 54
Appendix B: Sample Warranty Tag ........................................................................................ 55
Appendix C: Sample Espar Shipping Label ........................................................................... 56
Appendix D: Warranty Notification Form ................................................................................ 57
Appendix E: Technician’s Checklist ....................................................................................... 58
Appendix F: Warranty Claim Appeal Form.............................................................................59
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