12 11.2011
QSF-60 Rev. 4
Procedure for Submitting Warranty Claims
IMPORTANT NOTE:
After the warranty work has been performed and the heater is operating properly and it has been
determined that the problems were truly warranty problems and not due to improper application
specification, installation or operation; the procedure is as follows:
1. Affix an Espar Warranty Tag to all claimed parts. Fill out ALL the information indicated on the
tag: Dealer Stamp, Dealer Claim Number, Espar Part Number, Part Description, Heater
Name, Heater Part Number, Serial Number, Description of Defect and WE#. Each part must
be held for thirty (30) days AFTER the claim has been filed. Espar reserves the right to
inspect any or all parts, upon request. If any of these parts are not requested back by Espar
after the thirty (30) day period, the part may be disposed of.
Supplies of Warranty Tags (Appendix B) are supplied by Espar upon request and are
distributed through the main Espar authorized service branch.
IMPORTANT NOTE:
Should Espar request parts back, a WE# will be issued to the dealer. It is important to receive
all requested parts back as warranty claims are reviewed either at Espar or its parent
company, Eberspaecher. It is imperative that defective parts are available for testing and
evaluation.
2. A warranty claim must be submitted within thirty (30) days of the date of repair.
IMPORTANT NOTE:
If a new part is determined to be defective within ninety (90) days AFTER INSTALLATION, a
warranty claim should be filed as usual and the description of the problem should clearly state
“90 day warranty.” This coverage will even apply should the heater be out of warranty
however, no handling, labour or travel will apply in this case.
Please review the specific procedure below to file all warranty claims.
A. Go to Espar’s website (www.espar.com) and click the “Warranty” link, then the “Warranty
Claim” link. Only authorized Espar dealers can submit warranty claims through the secured
area of the Espar website.
B. Complete all information, including: Claimant Information, Espar MSD or Direct Dealer,
Claim Number, Date, WA# (Refer to WA# section of this Manual), Heater Model Number,
Heater Model Part Number (i.e. 25 1976), Heater Serial Number (same as Fabrik No.)
including all alphanumeric digits (i.e. 123456AE), Voltage (12V or 24V), Repair Date,
Application Type, Vehicle information (model, type and VIN), Installation Date and Registered
Owner Information (including name, address, city, province / state and postal / zip code).
IMPORTANT NOTE:
Warranty claims that are inaccurate (information does not correspond to the information
received for the warranty registration or sales records at Espar) will be on HOLD pending the
information required for clarification. If required information is not received within 10 days, the
associated claim will be rejected.
C. Describe the problem and repair in detail in the “Description of Problem” section; this includes
all fault codes (mandatory
), and testing procedures and values. Please note: the description
of the troubleshooting should correspond to the relevant fault codes (entered in the fields
specified).
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