Espar Hydronic - New Defective Parts or Heaters (when they are NOT covered under warranty); Procedure for Returning Defective Goods (RGA)

17 11.2011
QSF-60 Rev. 4
New Defective Parts or Heaters (when they are NOT covered under
warranty)
If a new part or heater is determined to be defective by visual inspection, or found to be functionally defective
immediately (PRIOR TO INSTALLATION) it should be returned to Espar using a Return Goods Authorization
Policy(RGA). NEW DEFECTIVE PARTS OR HEATERS CANNOT BE CLAIMED AS WARRANTY.
Procedure for Returning Defective Goods (RGA)
1. A faxed copy of the original invoice or packing slip (with the new, defective part or heater listed on it
must be submitted to the attention of Espar’s Customer Service Department). VERBAL
REQUESTS WILL NOT BE ACCEPTED OR PROCESSED.
2. Espar’s Customer Service staff will in-turn, fax back a Return Goods Authorization (RGA) number.
3. The product may then be returned to Espar with a copy of the Return Goods Authorization (RGA)
form enclosed.
4. Parts and heaters must be packaged securely to avoid damage in transit.
5. Ship via UPS ground (air shipments will not be paid for by Espar).
6. Proper documentation must accompany each shipment, which includes:
• Shipping labels marked clearly with Espar Reference Number (RGA number affixed to
outside of package). Refer to Appendix C.
Canadian Customers ONLY
Ship to: Customer Service Department
Espar Products, Inc.
6099A Vipond Drive
Mississauga, Ontario
L5T 2B2 CANADA
Espar Reference Number (in this case it is a RGA# that has been assigned to you).
U.S. Customers ONLY
Ship to: Customer Service Department
Espar Products, Inc.
60 Industrial Parkway, Suite 730
Cheektowaga, New York
14227 U.S.A.
Espar Reference Number (in this case it is a RGA# that has been assigned to you).
7. Upon receipt, the product will then be inspected and a credit will be processed to the customer of
record (MSD / DD), or may be refused if testing concludes the product is functional. If the product
has been found to be used (installed) the RGA will be rejected, and in turn no warranty claim will be
accepted.
8. When any product is returned without an RGA number there will be a $50.00 administration charge to
your account. NO EXCEPTIONS WILL BE MADE.