15 11.2011
QSF-60 Rev. 4
Warranty Evaluation (WE)
Every claimed part must be tagged and held for thirty (30) days following the submission of a warranty claim.
During this time frame Espar may request that a part or heater be returned to Espar for evaluation. In this
case the following procedures will apply:
1. When requesting parts and / or heaters back for evaluation, associated with a warranty claim, the
Warranty Administrator will issue a Warranty Evaluation (WE) reference number and contact the
customer of record (authorized Espar MSD / Direct Dealer) via email. It is the responsibility of the
MSD / DD to distribute this number to their sub-dealers. Upon receiving a WE#, all parts
corresponding to the given WE# must be returned within thirty (30) days.
PLEASE NOTE: If part is not received within this timeframe the corresponding claim will receive
NO handling. If the part is still not received within the following 30 days, the claim will be rejected
and closed permanently.
2. All paperwork and packaging must reference the WE number to avoid rejection. When any product
is returned without a WE number there will be a $50.00 administration charge to your account. NO
EXCEPTIONS WILL BE MADE.
3. Parts and heaters must be packaged securely to avoid damage in transit, as damaged parts/heaters
are not covered under warranty.
4. Ship via UPS ground (Air shipments will not be paid for by Espar).
5. All parts and heaters must be marked clearly with a completed warranty tag (see Appendix B). Parts
that are not tagged will not be tested, which will result in automatic claim rejection (parts can be
returned to the dealer at their cost). Proper documentation must accompany each shipment, which
includes:
• Shipping labels marked clearly with Espar reference numbers, affixed to outside of package
(see Appendix C).
Canadian Customers ONLY
Ship to: Warranty Department
Espar Products, Inc.
6099A Vipond Drive
Mississauga, Ontario
L5T 2B2 CANADA
Espar Reference Number (in this case it is a WE# that has been assigned to you).
U.S. Customers ONLY
Ship to: Warranty Department
Espar Products, Inc.
60 Industrial Parkway, Suite 730
Cheektowaga, New York
14227 U.S.A.
Espar Reference Number (in this case it is a WE# that has been assigned to you).
NOTE: Tested parts found not to be defective can be returned to a dealer at their request and cost. All parts
are disposed by Espar 30 days after the disposition of the claim has been sent to the dealer.
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