16 11.2011
QSF-60 Rev. 4
“Always Repair Heater” Policy
Espar and Eberspächer have an “Always Repair Heater” policy. In the case that a Main Service Distributor or
Dealer has difficulty in diagnosing and repairing a heater they should contact Espar’s Technical Department
for further assistance. If after consultation with Espar (and providing that it is within its warranty period) and
Espar deems it necessary to have the heater returned, Espar will issue an RR#. This will authorize the heater
to be shipped to Espar for repair. A replacement heater should not be permanently issued to the customer
prior to Espar assisting you with the correct diagnosis of the problem with the heater in question.
Procedure for Submitting a Heater to Espar for Repair Purposes (RR)
1. A request must be made to Espar’s Warranty Supervisor or Technical Department.
2. Espar’s Warranty Supervisor or Technical Department will then issue a “Repair/Rework” (RR)
number.
3. The product may then be returned to Espar with the RR number clearly marked on the shipping label
(Appendix C) and package(s). All costs associated with shipping the heater to Espar will be the
responsibility of the dealer or heater owner. Parts and heaters must be packaged securely to avoid
damage in transit. Parts damaged due to this will not be covered under warranty.
Proper documentation must accompany each shipment, which includes:
• Shipping labels marked clearly with Espar reference numbers, where applicable, affixed to
outside of package (See Appendix C).
4. Upon receipt, the heater will be tested and, if possible, repaired. If the heater cannot be repaired
(and it is still under warranty), it will be replaced at Espar’s expense. A replacement heater will be
warranted for 90 days or the balance of previous heater’s warranty, which ever is longer.
5. The repaired heater (or new heater, when applicable) will be returned to the dealer or MSD. Shipping
costs (UPS ground) of the return heater to the dealer or MSD will be covered by Espar.
6. If a heater is returned without an RR number, there will be a $50.00 administration charge to your
account. NO EXCEPTIONS WILL BE MADE. In addition, heaters returned with proper authorization
will receive the highest priority for repair.
Canadian Customers ONLY
Ship to: Warranty Department
Espar Products, Inc.
6099A Vipond Drive
Mississauga, Ontario
L5T 2B2 CANADA
Espar Reference Number (in this case it is a RR# that has been assigned to you).
U.S. Customers ONLY
Ship to: Warranty Department
Espar Products, Inc.
60 Industrial Parkway, Suite 730
Cheektowaga, New York
14227 U.S.A.
Espar Reference Number (in this case it is a RR# that has been assigned to you).
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