ETAS Troubleshooting Problems
ES592.1 - User Guide 34
7 Troubleshooting Problems
This chapter gives some information of what you can do when problems arise
with the ES592.1 and problems that are not specific to an individual software or
hardware product.
7.1 Error LEDs
Please observe the LED which provides information on the functions of the
interface and the ES592.1 (see the chapter
“LEDs” on page 16) to be able to
judge the operational state of the ES592.1 as well as troubleshooting mea
-
sures.
7.2 Troubleshooting ES592.1 Problems
The following table lists some of the possible problems with a remedy.
If you have any further questions, please contact our Customer Support (see
chapter 11 on page 68).
Problem Diagnostic Questions Possible Solutions
The ES592.1 is not found
with "Search for Hard
-
ware" in INCA.
Did you install the INCA
version required?
Check that the INCA
software installed on
your PC corresponds to
the requirements listed
in section
8.8.2
on page 46.
Did you install the INCA
ES5xx Add-On version
required?
Check that the INCA
ES5xx Add-On installed
on your PC corresponds
to the requirements
listed in section
8.8.2
on page 46.
Did you configure the
network card correctly?
INCA, Config Tool and
HSP operation:
Check that your network
card has been config
-
ured in accordance with
section
8.8.1
on page 45.
Is the hardware on the
PC connected?
Check that the connec-
tion is undamaged.
The ETK interface is not
initialized.
Have you installed the
ETK Drivers and Tools?
Check that ETK Drivers
and Tools installed on
your PC corresponds to
the requirements listed
in section
8.8.2
on page 46.
Which ETK is con-
nected?
Check whether the con-
nected ETK is supported
(see chapter
8.9.4
on page 48).
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